Professional Services
Ingram Micro offers technical and professional services to enable the end customers’ end-to-end IT Integration, IT Support, IT Solution Installation and Technology Technical Support through our resellers. Our technical experts, who have deep technical domain knowledge on key technology solution software and hardware management backed and certified by manufacturers, are able to walk through with customers, easing them of their concerns to focus on their business.
Presales Support
Turnkey solution architecture and sizing, total infra solution aggregation, into projects and tender technical write-ups
Joint calls with partners to meet end users
Cloud support into per-migration assessment
Ingram Solution
Centre/Security Lab/EEC
POC, delivery of partner enablement workshops
Leverage on our Solution Centre for proof-of-concept, and/or demo/test
Ingram’s Security Lab to trigger needs and talking points with end users via our partners
Executive Experience Centre, Collaboration Needs
Implementation Services
Team of experienced engineers, to assist in project implementation
Project Lead will be appointed to oversee and coordinate with the reseller/vendor’s Project Manager, on-premise and cloud
Maintenance Services
We provide maintenance support services with cold sparing, up to 24×7×4, based on customer needs
Monitoring Services
Proactive monitoring as a service for end users via our partners
Education Services
Enabling your customers with the know-how and familiarity of the product they are using Ingram is an Authorised Training Centre for: VMware, Veritas, IBM
Standard Start-up Services Package
Website Extraction Robot Package
- Selection of up to 3 sites (1 data grid each) for data mining
- 2 external data reporting repository (excel worksheet) and/or
- Re-input onto internal system
Document Understanding Package
- Gathering from (up to 2) difference source (Outlook, Web, etc.)
- Inclusion of up to 3 document types/forms (e.g. invoice, PO, etc.)
- Extract relevant data and import onto extra platform (e.g. Excel, CSVs)
Orchestrator & Test Suite Start-Up Package
- Setup foundation pack for UiPath Orchestrator + 1 robot for sampling
- Setup foundation pack for UiPath Test Suite (e.g. Orchestrator)
- Setup (up to 2 test cases) scenario - Web-based applications
VMware Workspace ONE UEM - Cloud Deployment Package
- Mobile device management for iOS, Android, and Windows 10 devices
- Configure 3 device profiles and 3 application profiles
- Register 3 devices and User Acceptance Test
VMware Horizon - Azure Deployment Package (100% Cloud Deployment)
- Virtual Desktop Infrastructure on Azure platform
- Assist any pre-requisite on Horizon on Azure configuration
- Configure in 2 golden images and 10 desktop assignments on Azure
- Validate virtual desktops are accessible and user acceptance test
Cisco Secures Cloud Email -Quick Start Services
- Configure mail routing policies, mail flow policies and content filters
- Configure SPF, DKIM and DMARC
- Configure forge email detection
- Integrate with Microsoft O365/Exchange Server
Cisco Umbrella - Quick Start Services
- Configure DNS/Web security policies
- Install client agent on 10 desktops/laptops
Cisco Duo - Quick Start Services
- Integrate cloud application (SaaS) for multi-factor authentication
- Install soft token on 10 mobile devices
Customer Support
- Hotline and email technical support
Billing
- Monthly local currency billing
- Comprehensive self service portal/reporting
- Customized billing alert
- AWS recommendation report (cost optimization, utilization and inventory report, RI recommendation)
Resource Monitoring
- Proactive monitoring for core
- AWS services, including EC2, RDS, S3, ELB, and CloudFront, VPN AWS resource threshold monitoring
- Snapshots management
Security
- VPC design including AZs, subnet sizing, public and private subnet layout
- Managed security group and Network ACL
- Security best practice
- Configure and manage AWS CloudTrail and AWS CloudWatch
Reach out to us at HKTECHteam@ingrammicro.com to find out more!